What we do after the machine arrives
The sale is the short part. Site planning, installation, commissioning, training and the parts shelf are what decide whether a machine earns its keep, and all of it is done by people we employ.
Installation and site planning
We survey the site, work out the utility requirements and plan where the equipment goes before anything is delivered. On the day we coordinate with your electricians and plumbers, place and connect the machine, commission it and test it before signing it off. Available in all nine provinces.
IncludesSite survey, utility assessment, placement planning, delivery coordination, installation, commissioning and sign-off testing.
Operator training
Hands-on training for the people who will run the machine daily: operation, the daily maintenance routine, settings for different garment types and the safety procedures. Included with every new installation and available separately for equipment you already have.
IncludesOn-site sessions, machine-specific operating procedures, maintenance schedules, troubleshooting basics and written quick-reference guides.
Technical support
Phone and email support, remote diagnostics and on-site service calls for every brand we supply. Because we are the authorised distributor rather than a reseller, the answer comes with factory-trained knowledge and genuine replacement parts behind it.
IncludesTelephone and email support, remote diagnostics, on-site service calls and warranty administration.
Preventive maintenance
Scheduled servicing arranged around your operating hours rather than ours. A dry cleaning machine that is serviced on a programme fails less often and fails at a time you chose, which is the difference between a service call and a lost weekend of trading.
IncludesScheduled service visits, wear-part replacement, and a maintenance programme sized to your running hours.
Spare parts and consumables
Downtime costs money, so the parts are held here. Press covers, solenoid valves, steam hoses, iron shoes, water filters, roller ironer felts and heating elements, stocked in Wynberg rather than quoted with a European lead time.
IncludesGenuine OEM parts, local dispatch, parts identification from a photograph or a model number, and bulk ordering for high-volume operations.
Equipment selection
Free consultation on what suits the operation. Capacity, floor space, steam supply and budget, compared honestly across the range. If nothing we carry is right for you, we would rather say so.
IncludesNeeds assessment, capacity planning, equipment comparison and a complete package quotation.
Nationwide delivery
Specialised transport for heavy machinery across all nine provinces, and into Namibia, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho, Malawi and Angola.
IncludesFreight coordination, insurance, delivery scheduling and on-site offloading.
Universe Corp has been servicing dry cleaning, pressing and finishing equipment in South Africa since 1985. We support every brand we are authorised to distribute, and we hold the parts for them locally.
The reason the parts shelf matters more than anything else on this page is simple arithmetic: a machine waiting six weeks for a European part costs more in lost trade than the part will ever cost to stock.
Answers before you enquire
- Do you service equipment you did not sell me?
- We support every brand we are authorised to distribute. On-site service calls, remote diagnostics and phone support cover the whole range, and operator training is available separately for equipment you already have.
- Is training included, or extra?
- Included with every new installation. It is hands-on, on your machine, for the people who will actually run it: operation, the daily maintenance routine, settings by garment type and the safety procedures, with written quick-reference guides left behind.
- How long will I wait for a spare part?
- For the wear items, usually not long — press covers, solenoid valves, steam hoses, iron shoes, water filters, roller ironer felts and heating elements are stocked in Wynberg rather than quoted with a European lead time. Send a photograph or a model number and the parts desk will identify it.
- My machine is down. What is the fastest route to help?
- Ring +27 (0)11 440 0428 rather than emailing. The parts desk can usually tell you on the call whether the part is on the shelf, which is the answer that decides everything else.
- What does a preventive maintenance programme actually cover?
- Scheduled service visits arranged around your operating hours, wear-part replacement, and a programme sized to your running hours. The point is not that a serviced machine never fails — it is that it fails at a time you chose rather than on a Saturday.
- Will you tell me if your equipment is not right for the job?
- Yes. Equipment selection is a free consultation across capacity, floor space, steam supply and budget, and if nothing we carry suits the operation we would rather say so than sell you the nearest thing.
Something stopped working?
Ring rather than emailing. A machine that is down is handled faster by phone, and the parts desk can usually tell you on the call whether the part is on the shelf.